General information only

PoolComply provides general information only. Nothing on this site is legal, financial, or professional advice, and nothing here creates a professional relationship. It does not take into account your objectives, situation, or needs. Consider whether it is appropriate for you and seek independent professional advice before acting.

Not a certifier

This pack does not issue certificates of compliance or non-compliance. Only an accredited certifier or your council can issue those. Pool safety rules change: always check the current NSW requirements (Swimming Pools Act 1992 (NSW), Swimming Pools Regulation 2018 (NSW), AS 1926.1-2012); the legislation itself prevails over our plain-English summaries.

Australian Consumer Law

Our goods and services come with guarantees that cannot be excluded under the Australian Consumer Law. You are entitled to a replacement or refund for a major failure and compensation for any other reasonably foreseeable loss or damage. You are also entitled to have the goods repaired or replaced if the goods fail to be of acceptable quality and the failure does not amount to a major failure.

Refunds

7-day money-back guarantee: a full refund within 7 days of purchase, no questions asked. Refunds are processed within 5 business days. After 7 days, no change-of-mind refunds. ACL consumer guarantees apply as above.

Limitation

To the maximum extent permitted by law, we exclude liability for loss arising from reliance on this information.

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